Book with Confidence. My Refund Policy has you covered:

               
  • If there's bad weather on the day of your trip, and the harbour master shuts down the port for small boats like mine. I will give you a FULL REFUND.
  • If you are coming to Cozumel via Cruise Ship, and your Cruise gets re-routed off Cozumel for any reason. I will give you a FULL REFUND.
  • No questions asked.

Frequently Asked Questions

The meeting point for cruise passengers is located near the Cruise Pier at the Lobby of the Hotel Cozumel & Resort. Please arrange to meet us a full 30 minutes after you are due to dock to allow time for you, and the hundreds of other passengers, to disembark.

The meeting point for cruise passengers is located near the Cruise Pier at the Lobby of the Hotel Cozumel & Resort. It’s about a mile from where you will arrive by ferry – so either a gentle stroll along the shore or a short taxi ride. You’ll receive full directions with your booking confirmation. Please book your meeting time with us at least ONE HOUR AFTER your ferry is scheduled to depart from Playa del Carmen.

The meeting point for cruise passengers is located near the Cruise Pier at the Lobby of the Hotel Cozumel & Resort. You’ll receive full directions with your booking confirmation and any taxi driver will know exactly where to bring you.

You can check our website at any time, night or day, and get a constantly updated completely accurate picture of our availability.

But please note, that can change in a heartbeat.

So – if you see a slot you want – book it right away. Because – as you can imagine- with 80% of our bookings coming from the 20,000 weekly cruise visitors to the island, our very limited maximum capacity of just nine slots daily a day tend to be taken up very quickly.

As you are coming by cruise ship, even though our meeting point is right by where you arrive, please set the time for us to meet you at least 30 minutes AFTER your scheduled docking time to allow for the delays in disembarkation (remember there will be plenty of other folks all trying to disembark at the same time!).

Please book your meeting time with us at least ONE HOUR AFTER your ferry is scheduled to depart from Playa del Carmen to allow for the crossing time, disembarkation and getting to our meeting point.

Although our highly professional P.A.D.I. certified diving instructors are allowed up to six diving pupils in their care, to keep the lesson more personal, we limit that to around three. So if you are a party of three, then you’ll enjoy your very own private diving party at no extra cost.

In that very rare event, we would immediately issue you with a full refund.